Center faculty are available for training, Baldrige assessment and feedback, assistance in preparing Baldrige or Ohio Partnership for Excellence applications, and presenting public or in-house seminars on various topics on performance excellence, including those defined by the Baldrige Criteria categories:

• Leadership
• Strategic Planning
• Customer and Market Focus
• Information and Analysis
• Human Resource Focus
• Process Management

as well as such technical topics as statistical process control.

• 'Building on Best Practices: Making the OAE Criteria Work for Your Organization,' Pre-Conference Workshop, OAE Annual Quest for Success Conference, September 2004.
• 'OAE and Your Organization: Putting the Criteria to Work in Your Organization,' Pre-Conference Workshop, OAE Annual Quest for Success Conference, September 2003.
• 'Information and Analysis in the Baldrige Criteria,' 2001 Ohio Small Business Network Conference, September, 2001.
• 'How to Use the Ohio Award for Excellence/Baldrige to Assess and Improve Your Organization,' Ohio Award for Excellence Pre-Conference Workshop, September 12, 2001.
• 'Information and Analysis Practices and Linkages with Organizational Performance Results,' ASQ Spring Conference, Columbus Ohio Section, May 2001.
• 'Baldrige in Education,' Association for Quality and Participation, February 2001, Columbus, Ohio.
• 'Understanding the Baldrige Award Criteria,' sponsored by EnterpriseOhio, April 2000.
• 'Utilizing the Malcolm Baldrige Model for Performance Excellence,' sponsored by the Greater Cincinnati Chamber of Commerce, October 2000, March 2001, September 2001.
• 'Understanding the Baldrige Self Assessment for Education,' sponsored by the Association for Quality and Participation, January 2001.

[ Printer-Friendly Page ]