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Need Help?
Live Video Webcasting Help Guide:
Please note that video will only appear in the video screen during the scheduled hours of the event. A blank screen will appear if there is not an event scheduled.
This live webcast is set-up to be run with a system that has a high speed internet connection either a LAN/DSL/Cable. You will also need to have Internet Explorer 5.5 or higher and at least Windows Media Player 7.1 on your system. (We fully support and recommend using Windows Media Player 11.0 - downloading this from here: http://www.microsoft.com/windows/windowsmedia/player/11/default.aspx (This will reduce problems viewing this video) Troubleshooting Guide: --- If you cannot see the video, download Windows Media Player 9.0 - http://www.microsoft.com/windows/windowsmedia/player/9series/default.aspx If problems persist, use this workaround for the time being. In Windows, Click on Start -> Run. Type: mplayer2 (and hit Enter) -This will open up an older version of Windows Media Player. In the mplayer, click File -> Open, and paste the video link http://easylink.playstream.com/winlive/uofclive.wvx . Click OK, and it will start to download the codecs it needs to play the file (Click Yes if it asks you if you trust Microsoft to download the codecs)
Additional Tips:
1. Is your operating system up to date? Windows users should go to http://windowsupdate.microsoft.com to check for any service packs or patches to their operating system. Mac OSX users should visit http://www.apple.com/support/downloads or use the automatic updating feature built into the operating system.
2. Are you using the latest version of Windows Media Player? Please be sure to use Windows Media Player 10 with the latest updates for Windows users and WMP 9 for Apple Mac OS X users.
3. Are you experiencing one or more of these problems?
'The video is inverted and/or green' There is a known issue with Microsoft Windows Media Player that will cause this behaviour. There is a hotfix available from Microsoft's website here: http://support.microsoft.com/?id=898549
'I can hear the audio but I can't see the video.' Your Windows Media Player probably needs to download a small piece of software called a 'video codec' off the Internet. You must have 'administrator's privileges' in order to install this. Administrator's privileges mean you have permission to install software on the computer you are using. See your system administrator if you think this might be what is causing problems.
'The picture and the sound BOTH 'stutter' so badly I can't follow what's going on.' The player claims to be 'connected', but nothing happens.' 'The file buffers constantly' Following these steps often solves these related problems: Close the open Windows Media Player and reopen WMP. (make sure that only one player is open) In the 'Tools' menu choose 'Options.' Select the 'Network' tab. Unselect the checkbox next to the letters 'UDP.' THIS STEP APPLIES ONLY IF YOU ARE ON A WIRELESS CONNECTION: Unselect the checkbox next to the word 'Multicast'. Click on the 'Performance' tab. Select 'Choose Connection Speed.' Select the type of Internet connection that most closely matches yours from the drop-down menu. In the 'Network Buffering' section of the same tab, select 'Buffer' and make sure the box to the right has a value of '5' or greater. Close the player and attempt to view the material again.
If the page displays 'Loading, please wait'...for too long' , simply press the MS Explorer 'Stop' button at the top of the toolbar on your Internet browser (the red circle with an 'x' in the center), and then select 'Play'.
If you have additional questions, please contact our service support center at (513) 556-6446 or email the description of your inquiry to mike.hittle@uc.edu
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