| James R. Evans, PhD |
| Professor of Quantitative Analysis and Operations Management; Dir., TQM Center |
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 Dr. Evans holds bachelor's and master's degrees in industrial engineering from Purdue, and a PhD in industrial and systems engineering from Georgia Tech. Evans is the lead author of two of the leading quality management textbooks used in business schools worldwide: The Management and Control of Quality, 6th Edition, and Total Quality: Management, Organization, and Strategy, 4th Edition, and has also written books in statistical process control, management science, operations management, simulation and risk analysis, statistics and data analysis, and creative thinking. Evans served as an Examiner for the Malcolm Baldrige National Quality Award from 1994-1996, Senior Examiner from 1997-1999, and Alumni Examiner from 2000-2001. He was appointed by the U.S. Secretary of Commerce as a Judge for the Baldrige Program for 2005-2007. He has also been a Senior Examiner with the Ohio Award for Excellence and a member of the Examiner Training Committee and served a judge for the 2002 U.S. Army Communities of Excellence ACOE Award Program. He is former President of the Decision Sciences Institute and serves on the Editorial Board of the Quality Management Journal and other academic journals.
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| Contact Information |
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| E-mail: |
james.evans@uc.edu |
Phone: |
(513) 556-7152 |
| Office/Address: |
526 Carl H. Lindner Hall
PO Box 210130
Cincinnati, Ohio 45221-0130 |
Fax: |
(513) 556-5499 |
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| Areas of Expertise |
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| General Expertise: |
Operations Managment, Quantitative Analysis |
| Specific Expertise: |
Decision Modeling, Operations Management, Quality Management |
| Research Interests: |
Organizational performance excellence; quality management; performance measurement and analysis |
| Teaching Interests: |
Quality management; applied statistics; decision modeling and optimization; simulation and risk analysis |
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| Publications |
- “An Exploratory Study of Performance Measurement Systems and Relationships with Performance Results,” Journal of Operations Management Vol. 22, Issue 3, June 2004, pp. 219-232.
- “Validating Key Linkages in the Baldrige Performance Excellence Model” (with E. Jack), Quality Management Journal, Vol. 10, Issue 2, 2003, pp. 7-24.
- “The Impact of Team and Partner Characteristics on Cooperative Benchmarking Outcomes,” (with R. Ramabadron, A.S. Raturi, and J. W. Dean, Jr.), IEEE Transactions on Engineering Management, Vol. 51, No. 2, 2004, 208-225.
- “The Role of Follow-Up in Achieving Results from Self-Assessment Processes, (with M.W. Ford), International Journal of Quality and Reliability Management (in press).
- “Importance and Implementation of Baldrige Practices for Small Businesses,” (with P.R, Stephens, and C.H. Matthews), Quality Management Journal (in press).
- “Selecting and Using Models for Organizational Self-Assessment,” (with M. Ford), Business Horizons, Vol. 45, No. 6, Nov.-Dec. 2002, 25-32.
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| Affiliations |
- Decision Sciences Institute
- American Society for Quality
- INFORMS
- APICS
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| Honors & Achievements |
- Dennis E. Graowig Distinguished Service Award, Decision Sciences Institute, 2000.
- Finalist, INFORMS Franz Edelman Award for Achievement in OR/MS, with D. Sweeney, J. Camm, T. Chorman,
- Fellow, Decision Sciences Institute
- University of Cincinnati Faculty Achievement Award, 1994
- Decision Sciences Institute/Alpha Iota Delta Innovative Education Award, 1984.
- American Society for Quality, Philip B. Crosby Medal, 2003
- Decision Sciences Institute, Best Application Paper (with P. Stephens and C. Matthews), 2004 Annual Meeting
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| Education |
- PhD - Georgia Institute of Technology
- MSIE - Purdue University
- BSIE - Purdue University
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