 Dr. Froehle earned his BS in Mechanical Engineering and his MBA in Operations Management from the University of Cincinnati. Prior to earning his Ph.D. from the University of North Carolina at Chapel Hill and entering academia, he worked for several years as a mechanical engineer and project manager for an international engineering consulting firm. He also founded and ran a profitable online content business from 1996 to 2001, when it was acquired by a private US software company.
Dr. Froehle's research is specifically focused on improving the operational effectiveness of healthcare delivery systems. Working with healthcare providers, such as hospitals and clinics, his research examines complex issues such as patient flow, patient and provider scheduling, facility layout, and the design of the patient experience. Process engineering, data collection and measurement, and rigorous quantitative analysis are employed in much of Dr. Froehle's work with healthcare providers. Delivering high-quality, personalized, yet efficient, care that results in better patient outcomes is the ultimate objective.
More broadly, Dr. Froehle's research examines issues that integrate three topics: service operations management, operations strategy, and information technology. Managerial and theoretical issues laying at the intersection of these three topics are of particular interest, including the following:
- The strategic benefits and risks of integrating IT into service operations, and the trade-offs associated with service automation
- Design and analysis of technology-enabled customer service operations
- The drivers of high-quality, value-added customer experiences, and how operational components influence customer efficiency, satisfaction, and loyalty
- The empirical measurement, through surveys and other methods, of service quality, process improvement, and customer loyalty
Dr. Froehle has lead or contributed to research presented at academic conferences around the world, including POMS, POMS International/EurOMA, INFORMS, DSI, the Academy of Management, and other meetings. His research has been published in Production and Operations Management, the Journal of Operations Management, Decision Sciences, the Journal of Service Research, and elsewhere. For a complete list of publications and presentations, his vita is available upon request. He is an active member of the Production & Operations Management Society (POMS), INFORMS, and the Decision Sciences Institute (DSI), and has been appointed to positions in a variety of journals and professional organizations.
|
- White, D., Froehle, C.M. Integrated Facility Allocation and Appointment Policies for Meeting Clinical Service Level Objectives.
- Froehle, C.M., Narayanaswamy, B., White, D., Halsted, M.J. Interruption and Forgetting in a Knowledge-Intensive Service Environment
- Scheidt, J., Magazine, M.J., Froehle, C.M. Multisite Block Scheduling of Surgical and Clinical Operations.
- Froehle, C.M., Halsted, M.J. Automating Medical Triage Decisions: Development of an Expert System for Radiology
|
