Performance Excellence Training Assessment Consulting

Center faculty are available for training, Baldrige assessment and feedback, assistance in preparing Baldrige or Ohio Partnership for Excellence applications, and presenting public or in-house seminars on various topics on performance excellence, including those defined by the Baldrige Criteria categories:

Leadership
Strategic Planning
Customer Focus
Information and Analysis
Workforce Focus
Process Management

as well as such technical topics as statistical process control.

Past Seminars and Presentations

“Scoreboards and Dashboards” Presentation to UC Administration and College Deans, October 2008.
“Using the Baldrige Framework for Organizational Improvement,” UC Physician Leadership Program, January 2008
“Quality Improvement Workshop” UC College of Nursing, January 2008
“Building High Performance Health Care Organizations Using the Baldrige Framework,“ UC Physicians Executive Education Class, 2006
“Building Performance Excellence in Health Care,” Cincinnati Innovations in Health Care Delivery conference, Cincinnati, Ohio, September 22, 2006.
“Using Baldrige to Build a High Performance Organization,” ASQ Cincinnati Section Meeting, September 19, 2006.
“How Would You Rate Your Workplace Excellence?” 65th Annual Ohio Section Conference, American Water Works Association, September 2003.
“Baldrige versus AQIP,” Ohio Award for Excellence Pre-Conference Workshop on Quality in Higher Education, Columbus, September 2002.
“Introduction to the Baldrige Award,” Mason-Deerfield Rotary, September 2002.
“Quality at UC: What Managers Need to Know,” presentation for Human Resources, January 2002.
“Bringing High Performance Management to Education,” UC Center for Economic Education, January 2002.
'Building on Best Practices: Making the OAE Criteria Work for Your Organization,' Pre-Conference Workshop, OAE Annual Quest for Success Conference, September 2004.
'OAE and Your Organization: Putting the Criteria to Work in Your Organization,' Pre-Conference Workshop, OAE Annual Quest for Success Conference, September 2003.
'Information and Analysis in the Baldrige Criteria,' 2001 Ohio Small Business Network Conference, September, 2001.
'How to Use the Ohio Award for Excellence/Baldrige to Assess and Improve Your Organization,' Ohio Award for Excellence Pre-Conference Workshop, September 12, 2001.
'Information and Analysis Practices and Linkages with Organizational Performance Results,' ASQ Spring Conference, Columbus Ohio Section, May 2001.
'Baldrige in Education,' Association for Quality and Participation, February 2001, Columbus, Ohio.
'Understanding the Baldrige Award Criteria,' sponsored by EnterpriseOhio, April 2000.
'Utilizing the Malcolm Baldrige Model for Performance Excellence,' sponsored by the Greater Cincinnati Chamber of Commerce, October 2000, March 2001, September 2001.
'Understanding the Baldrige Self Assessment for Education,' sponsored by the Association for Quality and Participation, January 2001.