Performance Excellence Research & Scholarship

Doctoral Dissertations

Matthew W. Ford, (2000). 'A Model of Change Process and Its Use in Self Assessment'

Paul R. Stephens, (2000). 'Small Business and High Performance Management Practices'

Ramamurthi Ramabadran, (1996). 'Cooperative Benchmarking: An Empirical Investigation of the Impact of Team and Partner Characteristics on Project Outcomes'

Recent Publications

Evans, J.R., Impacts of Information Management on Business Performance, Benchmarking: An International Journal, Vol. 14, No. 4, 2007, pp. 517-533. Cited as Outstanding Paper for the journal in 2008, Emerald Literati Network Awards for Excellence.

Ford, M.W., and Evans, J.R., The Role of Follow-Up in Achieving Results from Self-Assessment Processes,' International Journal of Quality and Reliability Management, Vol. 23, Issue 6, 2006.

Stephens, P.R, Evans, J.R., and Matthews, C. 'Importance and Implementation of Baldrige Practices for Small Business,' Quality Management Journal, Vol. 12, Issue 3, 2005, pp. 21-38. A presentation of this work at the Decision Sciences Institute Annual Meeting in 2004 was cited as the Best Application Paper for the conference.

Ford, M.W., Evans, J.R., and Matthews, C. 'Linking Self-Assessment to the External Environment: An Exploratory Study,' International Journal of Operations and Production Management, Vol. 24, No. 11/12, 2004, pp. 1175-1187.

Ramabadron, R., Raturi, A.S., Evans, J.R., and Dean, J.W. (2004) 'The Impact of Team and Partner Characteristics on Cooperative Benchmarking Outcomes,' IEEE Transactions on Engineering Management, VOl. 51, No. 2, 208-225.

Evans, J. R., (2004), 'An Exploratory Study of Performance Measurement Systems and Relationships with Performance Results,' Journal of Operations Management, Vol 22, Issue 3, 219-232.

Evans, J. R. and E. Jack, (2003), 'Validating Key Linkages in the Baldrige Performance Excellence Model,' Quality Management Journal, Vol. 10, Issue 2, 7-24.

Ford, M. W. and J. R. Evans, (2002) 'Selecting and Using Models for Organizational Self-Assessment,' (with M. Ford), Business Horizons, Vol. 45, No. 6, 25-32.

Ford, M. W., J.R. Evans, , C. Matthews, and G. Burchill (2001), 'Theoretical Foundations of the 7 Infrastructures Model,' Center for Quality of Management Journal, 10, 2, Winter, 51-76.

Jack, E., P. Stephens, and J. R. Evans (2001), 'An Integrative Summary of Doctoral Dissertation Research in Quality Management,' Production and Operations Management, Vol. 10, No. 4, Winter.

Evans, J.R., and M. Ford (2001), 'Baldrige Assessment and Organizational Learning: The Need for Change Management,' Quality Management Journal, Vol. 8, Issue 3, 9-25.

Evans, J. R. and K. Henderson (2000), 'Successful Implementation of Six Sigma: Benchmarking General Electric Company,' Benchmarking: An International Journal, Vol. 7, No. 4, 260-281.

Evans, J.R. (2000), 'Generating Quality Control Charts Having Specified Characteristics Using Excel,' Proceedings, 2000 Decision Sciences Institute Annual Meeting, Orlando.

Evans, J.R, S. Ghosh, and E. Jack (1999), 'Exploring the Linkages in the Baldrige Performance Excellence Model,' Proceedings, 1999 Decision Sciences Institute International Meeting, Athens, Greece.

Evans, J.R. (1998), 'Critical Linkages in the Baldrige Criteria: Research Models and Educational Challenges,' Quality Management Journal, Vol. 5, Issue 1, pp. 13-30.

Taylor, M.S., Masterson, S.S., Renard, M.K., & Tracy, K.B. (1998), 'Managers' Reactions to Procedurally Just Performance Management Systems,' Academy of Management Journal, 41, 568-579.

Evans, J.R. and M.W. Ford (1997), 'Value-Driven Quality,' Quality Management Journal, Vol. 4, Issue 4, pp. 19-31.

Evans, J.R. (1997), 'Leading Practices for Achieving Quality and High Performance,' International Journal of Benchmarking for Quality Management and Technology, Vol. 3, No. 4, pp. 43-58.Kilduff, M., Funk, J, and Mehra, A. (1997), 'Engineering Identity in a Japanese Factory,' Organization Science, 3: 579-592.

Masterson, S.S., Olian, J.D., & Schnell, E.R. (1997), 'Belief Versus Practice in Management Theory: Total Quality Management and Agency Theory,' In D. Fedor & S. Ghosh (Eds.), Advances in the Management of Organizational Quality (Vol. 2): 169-209. Greenwich, CT: JAI Press.

Ramabadron, R. J. W. Dean, Jr., and J. R. Evans (1997), 'Benchmarking and Project Management: A Review and Organizational Model,' International Journal of Benchmarking for Quality Management and Technology, Vol. 4, No. 1, pp. 34-46.

Masterson, S.S., & Taylor, M.S. (1996). Total Quality Management and Performance Appraisal: An Integrative Perspective. Journal of Quality Management, 1, 67-89.

Textbooks

James R. Evans and William M. Lindsay, Managing for Quality and Performance Excellence, Seventh Edition, Cincinnati: South-Western Publishing Co. 2008.
James R. Evans, Quality & Performance Excellence: Management, Organization, and Strategy, Fifth Edition, Cincinnati: South-Western Publishing Co. 2008.
James R. Evans and William M. Lindsay, Introduction to Six Sigma and Process Improvement, Cincinnati: Thomson Learning 2005.